Goodbye XPS M1330

This post will be the last update about my order of a Dell XPS M1330: last week I spoke with my assigned sales person and found that she had no ideas about the real shipping date of my already paid notebook (ESD was still September, 26th).

Since I need a notebook with Windows Vista, smaller and cooler than my current Windows laptop (a really hot 2.0Ghz Centrino with a 15″ display), I decided to cancel my order and use the previous payment to order a Latitude D630: same price, better features. The new order has been placed on August 23th, the notebook has shipped on August 31th, so it will be in my hands within few days ;-)

This is my Latitude D630 configuration:

  • CPU Intel Core 2 Duo T7500 2.2Ghz
  • NVIDIA® Quadro NVS 135M
  • 14.1 WXGA (unfortunately the high-resolution display was on backorder)
  • 4 GB RAM DDR2 667 Mhz
  • 160GB SATA 7200rpm
  • WI-FI Intel 4965AGN
  • Bluetooth
  • 9 cell battery 85Wh
  • nylon thin case
  • 3 years warranty NBD
  • Windows Vista Ultimate

You can find the XPS M1330 original configuration here.

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Does Dell read blogs?

It seems so, or at least Dell reads blogs written in English since they skipped my Italian blog which has a lot of posts about the shipping delay of XPS M1330, much more visibility and a better ranking on Technorati.

This morning I was checking my blog stats and I saw a strange referer: fusion.us.dell.com (the exact URL is
fusion.us.dell.com/Fusion/Core/update.aspx?id=7088301 )

Since this domain is unreachable, I thought that it could be some sort of Intranet application. After a quick Google search, I found that maybe I wasn’t so far from the truth: Dell’s customer care reads blog posts about problems with Dell computers and contacts the author with a “personal” mail (but they didn’t contact me, maybe they have nothing to tell customers about this ridiculous delays).

A small note: shipping delay involves also other Dell notebooks. A friend of mine is still waiting an Inspiron 1720: first ESD on middle July, moved to August and then to September. Sound familiar, doesn’t it?

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Dell XPS M1330, are you joking?

Today I took a look at the Order Status page for my Dell XPS M1330:

consegna_09.png

Guys, are you joking? Three months to ship a notebook that I have already paid?

Sr. VP Alex Gruzen wrote some days ago:

When you order a system, the estimated ship date factors in our best currently available information, including the number of orders in front of you and the availability of parts. It should not change unless something impacts one of these factors. If that happens, we will contact you.

Unfortunately no mails and no phone calls from Dell to explain what’s going on with my notebook: maybe Italian customers are not so important for Dell.

I’m really trying to find a good reason not to delete my order and ask my money back.

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Dell XPS M1330 and ship date

xps.png

As I wrote in my first post, I’ve ordered a Dell XPS M1330 about a week ago (June, 29th). This is the configuration I chose:

  • Intel Core 2 Duo T7300(2 Ghz, 4MB cache L2, FSB 800 Mhz)
  • Windows Vista Business
  • 3 years warranty NBD
  • 13,3″LED display with webcam (on the Italian site you can’t choose the display without webcam)
  • 2 GB RAM DDR2 667Mhz (2×1GB)
  • hard-disk SATA 160GB 5400rpm
  • nVidia® GeForce™ Go 8400M GS with 128 MB GDDR3 memory
  • 9 cell battery 85Wh
  • Bluetooth
  • mini Intel® Pro/Wireless 3945 802.11a/b/g
  • nylon thin case, 56k external usb modem

Final price, thanks to an interesting discount by the sale manager, is about 1.500€ (2.050$) without 20% of IVA, corresponding to VAT in Italy.

My notebook is in pre-production from 06/30/2007, estimated ship time 07/20/2007. As you can read in this forum thread (36 pages now!), most of the estimated ship times are in august or september: two months is a long time to wait ;-)

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