Today I took a look at the Order Status page for my Dell XPS M1330:
Guys, are you joking? Three months to ship a notebook that I have already paid?
Sr. VP Alex Gruzen wrote some days ago:
When you order a system, the estimated ship date factors in our best currently available information, including the number of orders in front of you and the availability of parts. It should not change unless something impacts one of these factors. If that happens, we will contact you.
Unfortunately no mails and no phone calls from Dell to explain what’s going on with my notebook: maybe Italian customers are not so important for Dell.
I’m really trying to find a good reason not to delete my order and ask my money back.
Technorati Tags: Dell, XPS M1330, failure
As I wrote in my first post, I’ve ordered a Dell XPS M1330 about a week ago (June, 29th). This is the configuration I chose:
- Intel Core 2 Duo T7300(2 Ghz, 4MB cache L2, FSB 800 Mhz)
- Windows Vista Business
- 3 years warranty NBD
- 13,3″LED display with webcam (on the Italian site you can’t choose the display without webcam)
- 2 GB RAM DDR2 667Mhz (2×1GB)
- hard-disk SATA 160GB 5400rpm
- nVidia® GeForce™ Go 8400M GS with 128 MB GDDR3 memory
- 9 cell battery 85Wh
- mini Intel® Pro/Wireless 3945 802.11a/b/g
- nylon thin case, 56k external usb modem
Final price, thanks to an interesting discount by the sale manager, is about 1.500€ (2.050$) without 20% of IVA, corresponding to VAT in Italy.
My notebook is in pre-production from 06/30/2007, estimated ship time 07/20/2007. As you can read in this forum thread (36 pages now!), most of the estimated ship times are in august or september: two months is a long time to wait 😉
Technorati Tags: Dell, XPS M1330