Does Dell read blogs?

It seems so, or at least Dell reads blogs written in English since they skipped my Italian blog which has a lot of posts about the shipping delay of XPS M1330, much more visibility and a better ranking on Technorati.

This morning I was checking my blog stats and I saw a strange referer: fusion.us.dell.com (the exact URL is
fusion.us.dell.com/Fusion/Core/update.aspx?id=7088301 )

Since this domain is unreachable, I thought that it could be some sort of Intranet application. After a quick Google search, I found that maybe I wasn’t so far from the truth: Dell’s customer care reads blog posts about problems with Dell computers and contacts the author with a “personal” mail (but they didn’t contact me, maybe they have nothing to tell customers about this ridiculous delays).

A small note: shipping delay involves also other Dell notebooks. A friend of mine is still waiting an Inspiron 1720: first ESD on middle July, moved to August and then to September. Sound familiar, doesn’t it?

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Dell XPS M1330, are you joking?

Today I took a look at the Order Status page for my Dell XPS M1330:

consegna_09.png

Guys, are you joking? Three months to ship a notebook that I have already paid?

Sr. VP Alex Gruzen wrote some days ago:

When you order a system, the estimated ship date factors in our best currently available information, including the number of orders in front of you and the availability of parts. It should not change unless something impacts one of these factors. If that happens, we will contact you.

Unfortunately no mails and no phone calls from Dell to explain what’s going on with my notebook: maybe Italian customers are not so important for Dell.

I’m really trying to find a good reason not to delete my order and ask my money back.

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